Let Your Light
So Shine
Matt 5:16
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch today.
FAQS
You Asked, We Answered
WHAT IS THE PROCESS TIME ON ORDERS & PERSONALIZED ITEMS?
Process times can vary based on product and demand.
Personalized items can take up to 7-10 days to process after order is placed, this does not include shipping.
Please Note: Our Pecan Praline Fudge is made to order and has a 2-3 day processing time after order is placed, this does not include shipping.
WHICH PAYMENT METHODS DO YOU ACCEPT?
PayPal
Cash App
Any major credit/debit card
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If you prefer to use Cash App: Please email your order to: aromaticmoments18@gmail.com
Please include all order details: shipping, phone number, best time to contact, clock type, any personalization details (if required) and cash app name.
Send your payments to: $aromaticmomentsllc; include your name , email address and clock type.
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WHAT IS YOUR RETURN POLICY?
At this time, all sales will be consider final.
WHAT ARE THE SHIPPING RATES?
Shipping rates will vary. Shipping will be based upon weight, geographical location, and calculated based on the rates, therefore flat shipping rates are not offered.
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Please Note Warm Weather Shipping Notice:
To ensure your order arrives in perfect condition during the warmer months, we currently ship only Monday through Wednesday. This helps prevent packages from sitting in transit over the weekend and being exposed to heat.
Thank you for your understanding and support!
HOW CAN I TRACK MY PACKAGE?
Once your package is shipped we will send you a tracking number via email. Due to high volume in shipping, we are not responsible for shipping delays caused by shipping companies "Fedex, USPS, UPS, etc." Please accept our sincere apologies.