Let Your Light
So Shine
Matt 5:16
Return Policy
Please read attentively as
*All Sales Are Considered Final
base on our Company's Return Policy
Aromatic Moments™
Our Company's Goal
Our goal is to make sure that you, as a customer, are 100% satisfied with our products and customer service. As a growing company, we strive daily to meet those requirements needed. For if any reason that you are not satisfied with any of our products, please note that we will do our due diligence to uphold the highest standard according to our policies and act in your best interest as a customer to insure satisfaction. Your feedback is always appreciated by contacting us at:
We create with you in
Mind
In-Store Return Policy
In-store returns and exchanges are only acceptable within 3 days of purchase with proof of purchase (receipts of original purchase are required). **After 3 days of purchase, unfortunately we can’t offer you a refund or exchange**
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Based on our company's standards and policies, Returns and or Exchanges will only be accepted if an item is defective and or damaged due to product or manufacturer error.
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To be eligible for a return and full refund, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Any item that is not in its original condition, damaged or missing parts for reasons not due to our error, will not be refunded.
Once your return is received and inspected for defects and or damages that complies with our policies, we will determine the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain amount of days.
Sales Items (if applicable) may only be refunded at the same sales price the item was purchased for.
Clearance Sale items (if applicable) unfortunately may not be refunded.
Exchanges (if applicable) are based on our company's standards and policies. Items may be exchanged if they are defective and or damaged due to product or manufacturer error. Exchanges are only accepted for the original item purchased.
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**Please note that our store policy and shipping policy applies to all returns and or exchanges when and if applicable**
**All Candle Products are exempt from being returned or exchanged**
Online-Store
Return Policy
Online-store returns and exchanges are only acceptable within 3 days after you've received your shipment (please include the customer order number and or concerns via email, or through our customer contact form, see below).
**After 3 days of receiving purchased items, unfortunately we can’t offer you a refund or exchange**
​
Based on our company's standards and policies, Returns and or Exchanges will only be accepted if an item is defective and or damaged due to product or manufacturer error.
To be eligible for a return and full refund, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Any item that is not in its original condition, damaged or missing parts for reasons not due to our error, will not be refunded.
Before we accept online returns, we need to be able to assess the condition of the returned item which requires a visible clear photo providing details and or proof of the item to be returned or exchanged (this can be done by email, see below). Once your uploaded image has been inspected and evaluated, we will notify you of the determination of your request for the returned item.
Once your item is shipped and return, it will be inspected for defects and or damages that complies with our policies, and we will determine the approval or rejection of your refund. We will send you an email to notify you that we have received your returned item, and if you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain amount of days. If you are not approved, then your item will be returned back to you. Please read this policy attentively to insure a proper transaction.
Sales Items (if applicable) may only be refunded at the same sales price the item was purchased for.
Clearance Sale items (if applicable) unfortunately may not be refunded.
Exchanges (if applicable) are based on our company's standards and policies. Items may be exchanged if they are defective and or damaged due to product or manufacturer error. Exchanges are only accepted for the original item purchased.
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**Please note that our store policy and shipping policy applies to all returns and or exchanges when and if applicable**
**All Candle Products are exempt from being returned or exchanged**
Shipping
Returned Items
To return your product, you should mail your product to:
Aromatic Moments™
Attn: Return Department
5923 Highway 6
Natchitoches, La 71457
You will be responsible for paying for your own shipping labels and costs when returning your item, we will not be responsible for returned and or exchanged shipping costs. Shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance (please visit your local postal services for more information) as we do not guarantee that we will receive your returned item.
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**Please note that our store policy and shipping policy applies to all returns and or exchanges when and if applicable**
Return Policy Updates
We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.